Developing our Compass Commitments
As the competition for talent increases, particularly for the real heroes of the business – our frontline teams, chefs and back of house colleagues – the experience our people have when working for us is vital. We wanted to make a commitment to each person in the business so that they understand what they can expect when working for Compass – a baseline that guarantees them a positive experience.
Last year, we spent time understanding what was important to our people and what helped them to feel engaged and to give their best. We compiled over 1,000 hours of conversation with our colleagues, their leaders and even family members, speaking about the experiences that helped them feel engaged and committed to Compass, as well as those that challenged them. We brought together the common themes and messages to create an engagement framework that would reflect what our people need and value.
Consequently, we launched the Compass Commitments. Covering all countries and translated to local languages the commitments are supported by on the ground initiatives to bring them alive. To embed them in the business, the heart of the Leadership in Action programme is focused on enabling and empowering the attendees to create plans to bring these sentiments to life in their own units.
A commitment is what transforms a promise into reality.
Our promise is made up of three important commitments.
We know fairness, respect and courtesy come first. We celebrate individuality and appreciate everyone's contribution.
We develop our people. We support and encourage everyone to build their skills and fulfill their potential.
We work in great teams. We care for each other and our customers and we enjoy what we do.